customer support

how long will it take to receive my order?

orders placed before 5pm PST will be shipped out the next business day. while we can't tell you exactly when it will arrive - we can give you estimates! shipping tip: ship to a business address and you get a little better rate for expedited orders!

  • USPS priority mail or UPS: 3-10 business days to most locations in the US.
  • UPS Overnight: estimated delivery by the end of the second business day

how about international orders?

international: first class may take 7-12 business days, while priority mail arrives in 5-7 business days. international packages may get caught in customs which fitlosophy cannot control. however, we DO ship all international packages via USPS first class or priority to reduce the likelihood of this! we want to keep your cost down and it get your order to you a.s.a.p.!

what is the status of my order?

all orders placed before 5pm PST will be shipped out next business day. upon shipment you will receive an email with your tracking number, or you can log in to your account and click on your order to view the status. if you have a specific question regarding your order, please email orders@getfitbook.com and include your order # in the subject of the email and a customer service rep will respond within 48 hours.

do you ship to APO/FPO addresses?

yes! we are able to ship to APO/FPO addresses via USPS.

do you ship internationally and how much does it cost?

yes - we ship all our products anywhere and everywhere! currently we ship internationally via USPS and FedEx. All shipping rates do not include duties or taxes which vary by country and product. fitbooks are all duty free! for a trackable option, be sure to choose FedEx or USPS priority mail international to make sure you know where you package is. want to find fitlosophy products in your country? find us near you!

why is shipping so much?
trust us, we wish we knew! that said, we do our best to offer the most cost-effective shipping options for our customers. however, if shipping is a deal-breaker for you, we have a secret. you can purchase all our products on amazon + get free shipping on orders of $35 or more!

 

are your products sold in any store locations or only online?

fitbook is proud to be sold nationwide in target in the usa, and at all indigo, chapters, and coles stores in canada. click here to view the list of locations where you can buy our products near you.

 where can I connect with other fitbookers?

connect with other fitbookers via facebook, twitter, instagram, google+, and pinterest to support + motivate each other to live life fit – and watch videos on our youtube channel! get thoughts + ramblings from the chief fitlosopher on ‘blogging her fitlosophy’ where she gives the ins + outs of living life fit. make sure you’re subscribed to our newsletter and be ‘in the know’ for workouts, recipes, promotions, and more!

do you offer any programs for corporate wellness or education that complement fitbook®?

the answer is YES! learn about how fitbooks can be help your employees with our custom 12-week fit@work program or our fitU + fit@school programs all ready to go for the classroom! our goal is to help you help others live life fit.

are your products available for wholesale purchase?

yes – we at fitlosophy heart our wholesale partners! we offer the opportunity for approved partners to purchase fitbooks and even offer co-branding opportunities. click here to tell us more about how you envision partnering with fitlosophy!

how can I get custom fitbooks? can I customize the inside or only the cover?

yes! we offer customization at the minimum order quantity of 50 books. at this time we can only add your logo to the cover and cannot customize inside pages. custom fitbooks are the perfect way to brand your healthcare company, gym, corporation, school, etc. click here to learn more.

what is your return policy?

we have a 30-day return policy for all unused items. for more info, please contact customer service at orders@getfitbook.com and view our full return policy here. our return address is fitlosophy, inc. attn: returns 260 newport center drive, suite 100                                                                         newport beach, ca 92660

what's you privacy policy

any other fine print i should know about?

please see our terms and conditions

still have a question? customer service is our #1 priority - so email us at anytime at info@getfitbook.com...we love to hear from you!