question on your order? want to know where to buy fitbook in stores? check out this nifty list of frequently asked questions to save you time!
how long will it take to receive my fitbook after it ships?
orders placed before 5pm PST will be shipped out the next business day! while we can't tell you exactly when it will arrive - we can give you estimates! shipping tip: ship to a business address and you get a little better rate for expedited orders!
- USPS Priority Mail or FedEx Home Delivery: 3 – 5 business days to most locations in the US
- FedEx express: estimated delivery by the end of the second business day
- international: first class may take 7-12 business days, while priority mail arrives in 5-7 business days.
international packages may get caught in customs which fitlosophy cannot control. however, we DO ship all international packages via USPS first class or priority to reduce the likelihood of this! we want to keep your cost down and it get your order to you a.s.a.p.!
what is the status of my order?
all orders placed before 5pm PST will be shipped out next business day. upon shipment you will receive an email with your tracking number, or you can
log in to your account and click on your order to view the status. if you have a specific question regarding your order, please email email@example.com and include your order # in the subject of the email and a customer service rep will respond within 48 hours.
do you ship to APO/FPO addresses?
yes! we are able to ship to APO/FPO addresses via USPS.
do you ship internationally?
yes - we ship fitbooks anywhere and everywhere! currently we only ship internationally via USPS so that our international customers don't have to pay customs fees, however, there is no tracking available as it makes its journey to you! places the fitbook has traveled: canada, hong kong, australia, japan, england, france, kuwait...and many more. the fitbook is quite worldly! want to find fitlosophy products in your country?
find us near you!
are your products sold in any store locations or only online?
fitbook is proud to be sold nationwide in Target and for our Canadian fitbookers at Indigo Books & Music Inc.!
click here to view the list of locations where you can buy our products near you.
when will the new versions of fitbook be available for purchase?
we are excited that the fitbook family continues to grow with upcoming versions in the works! to keep up-to-date on all things fitbook, including new product launches, sign up for our newsletter online.
where can I connect with other fitbookers?
connect with other
fitbookers via facebook, twitter, instagram, google+, and pinterest to motivate each other to live life fit – and watch videos on our youtube channel! get thoughts + ramblings from the chief fitlosopher on ‘blogging her fitlosophy’ where she gives the ins + outs of living life fit. plus, make sure you’re subscribed to our newsletter and be ‘in the know’ for workouts, recipes, and more that we frequently share with our fitbook family.
do you offer any programs for corporate wellness or education that complement fitbook?
the answer is YES! learn about how fitbooks can be help your employees with our custom
12-week fit@work communications program or our fit@school program with fitbook junior, all ready to go for the classroom! our goal is to help you help others live life fit.
are your products available for wholesale purchase?
yes – we at fitlosophy heart our wholesale partners! we offer the opportunity for approved partners to purchase fitbooks and even offer co-branding opportunities.
click here to tell us more about how you envision partnering with fitlosophy!
can i brand the cover of the fitbook with my logo?
yes! we offer customization at the minimum order quantity of 100. it’s the perfect way to brand your healthcare company, gym, corporation, school, etc.
click here to brand fitbook!
what is your return policy?
we have a 30 day return policy for all unused items. for more info please contact customer service at firstname.lastname@example.org.
still have a question? customer service is our #1 priority - so email us at anytime at
email@example.com...we love to hear from you!